A help center that updates itself
Your agent answers every customer from it. It updates itself from GitHub, Linear and the conversations your team resolves.
Sourced from GitHub, Linear, and support threads
GitHub commits, completed Linear issues, and resolved support threads become new help center articles, or suggested edits to existing ones.
GitHub commits
Shipped code drafts a new article or updates an existing one.
Support threads
Solved questions land as new help center entries or edits to existing ones.
Linear issues
Closed issues come with a draft article or a suggested edit, ready to review.
What your agent answers from
Every reply your customers get is quoted from these articles, with a link back to the page it came from. Pages that stay current are what creates the highest resolution rates for software teams.
Answers in chat and email
The agent replies in the widget, by email, in Slack and in Teams, from the same articles.
Quoted, never invented
A question with no article behind it goes to your team instead of getting a guess.
Current on its own
Shipped code, closed issues and resolved threads keep the pages up to date.
Review in two clicks
New drafts queue at the top of your help center navigation. Accept, edit, or reject without leaving the sidebar.
Polished by default
Components your team can ship without a designer. Translations, formatting, and analytics handled.
Multilingual
Auto-translated by browser language across help center, portal, and widget.
Numbered steps
Ordered lists render as labeled steps. Tables, code blocks, and embeds with one keystroke.
Analytics
Pipe page-view events to Google Analytics. See what gets read.
Embedded in your widget
Articles open inside the support widget. Reading happens without leaving the app.
Ships without a design pass
Headings, tables, and media styled to use as-is.
Editor components
Quotes, callouts, images, videos, code blocks. Each one a keystroke.
High performing startups choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.